Returns & Exchanges

At RAW, we prioritize the freshness and quality of our products; due to the perishable nature of our food items, we offer a 14-day satisfaction guarantee to ensure you receive only the best.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of delivery with your order number and a photo of the product in question.

• 2.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if the item is eligible for a refund or replacement.

• 3.
  Disposal or Return

  For safety reasons, most food items do not need to be shipped back; we will provide instructions on whether to dispose of the item or return it.

• 4.
  Resolution

  Once approved, a refund will be processed to your original payment method, or a fresh replacement will be shipped to you immediately.